Ahmed Metwaly

Manager

United Arab Emirates Dubai Al Barsha

Profile summary

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.

Key skills

Skills
Initiative and ability to work under pressureGood communication skills with clients, employees and casesListening skills and resolving conflicts between employeesTime management skills and accurate file organizationEnjoy confidentiality and reliability in dealing with employee data, cases and clientsAbility to prepare human resources policies and proceduresProficiency in Microsoft Office programsBe well informed about the UAE labor and social work lawsPsychological and social counseling skills, managing social cases, and designing appropriate social programs for each caseAbility to solve problems, make quick decisions, work under pressure and within a teamEmotional intelligence, confidentiality, and commitment to professional ethicsFlexibility in dealing with different groups, passion for community service andhumanitarian workReceiving and resolving all customer inquiries and recording them within the company's internal system to follow up on problem resolutionData Analysis & Reporting (HR/Social Impact Metrics)Change ManagementProject Management (Agile/Scrum Methodologies)Strategic Thinking & PlanningDigital Communication & Collaboration Tools (e.g., Slack, Microsoft Teams)

Professional experience

Human resources supervisorMay 2015 - Sep 2025
Dr Hassan Abbas Helmy Foundation for Social Development

Streamlined recruitment processes, reducing time-to-hire by 30%. Implemented employee engagement programs, boosting retention by 25%. Developed training initiatives, enhancing team productivity by 40%. Managed benefits administration, increasing employee satisfaction scores. Conducted performance reviews, driving a 15% increase in employee output. Facilitated conflict resolution, fostering a harmonious workplace culture. Analyzed HR metrics, providing insights that improved decision-making. Led diversity initiatives, enhancing workplace inclusivity by 20%. Collaborated with leadership, aligning HR strategies with business goals. Executed compliance training, reducing legal risks and liabilities.

  • Streamlined recruitment processes, reducing time-to-hire by 30%.
  • Implemented employee engagement programs, boosting retention by 25%.
  • Developed training initiatives, enhancing team productivity by 40%.
  • Managed benefits administration, increasing employee satisfaction scores.
  • Conducted performance reviews, driving a 15% increase in employee output.
Social workerMay 2010 - May 2015
Dr Hassan Abbas Helmy Foundation for Social Development

I conducted desk and field research on 5,000 social cases. I have delivered aid, whether in kind or in cash, to more than 20,000 registered cases. The private data of more than 10,000 cases registered with the institution has been entered into the database. The medical cases of nearly 6,000 cases registered with the Foundation were followed up in hospitals contracted with the Foundation. The number of hospitals reached 15 hospitals. Contributing to the disbursement of approximately 6,000,000 Egyptian pounds in aid to poor families registered monthly. Deposit approximately 200,000 Egyptian pounds monthly in various banks and the Egyptian Post Office.

  • I conducted desk and field research on 5,000 social cases.
  • I have delivered aid, whether in kind or in cash, to more than 20,000 registered cases.
  • The private data of more than 10,000 cases registered with the institution has been entered into the database.
  • The medical cases of nearly 6,000 cases registered with the Foundation were followed up in hospitals contracted with the Foundation. The number of hospitals reached 15 hospitals.
  • Contributing to the disbursement of approximately 6,000,000 Egyptian pounds in aid to poor families registered monthly.
ManagerOct 2007 - May 2010
Super market

Serving approximately 2,000 customers daily. Increase sales by approximately 60% and reduce damaged products by 80%. Dealing with approximately 15 food product brands, identifying shortages, ordering, receiving and reviewing orders.

  • Serving approximately 2,000 customers daily.
  • Increase sales by approximately 60% and reduce damaged products by 80%.
  • Dealing with approximately 15 food product brands, identifying shortages, ordering, receiving and reviewing orders.

Education

Professional Degree, Social workerJan 2007
The High Institute for Social service

3